Refund Policy

### Hectafx Refund Policy

**Effective Date:** August 1, 2024

At Hectafx, we are committed to delivering high-quality software solutions and exceptional customer service. Our goal is to ensure that every client is satisfied with our products and services. However, we understand that there may be instances where a refund is necessary. Below is our refund policy, designed to be fair and transparent for all parties involved.

#### **1. Eligibility for Refunds**

Refund requests will be considered under the following conditions:

- **Software Development Services:**
  - **Pre-Development Stage:** If a refund request is made before the development process begins, you are eligible for a full refund.
  - **During Development:** Refunds are not typically granted once development has commenced. However, if you have significant concerns about the project and can provide evidence that we have not met agreed-upon milestones or deliverables, a partial refund may be considered.
  - **Post-Completion:** Refunds are not provided once the project has been completed and delivered. If you encounter any issues with the software, please refer to our support policy for resolution.

- **Custom Software Products:**
  - **Pre-Purchase:** You are eligible for a full refund if you request it before the software is delivered or made available for download.
  - **Post-Purchase:** Refunds are not provided for custom software products once they have been delivered. If the product is found to be defective or does not meet the agreed-upon specifications, please contact us to address the issue or request support.

- **Subscription Services:**
  - **Trial Period:** If you cancel your subscription within the trial period, you are eligible for a full refund of any fees paid.
  - **Post-Trial:** Refunds are not provided for subscription services once the trial period has ended. If you experience issues with our service, please reach out to our support team for assistance.

#### **2. How to Request a Refund**

To request a refund, please follow these steps:

1. **Submit a Request:** Send an email to our support team at [[email protected]](mailto:[email protected]) with the subject line “Refund Request” and provide the following details:
   - Your name and contact information
   - The project or product in question
   - The reason for your refund request
   - Any relevant supporting documentation

2. **Review Process:** Our team will review your request and respond within 5 business days. We may require additional information to process your request.

3. **Decision:** Once we have reviewed your request, we will notify you of our decision. If approved, refunds will be processed within 10 business days using the original payment method.

#### **3. Exceptions**

- **Non-Refundable Fees:** Some fees, such as those for expedited services or non-standard requests, may be non-refundable. These will be clearly outlined in your contract or agreement.
- **Service Disruption:** Hectafx is not responsible for refunds related to disruptions caused by third-party services or issues beyond our control.

#### **4. Contact Us**

For any questions or concerns regarding this refund policy, please contact our customer support team at [[email protected]](mailto:[email protected]) or visit our website for further information.

We appreciate your business and look forward to serving you with the highest level of quality and professionalism.

Sincerely,

**The Hectafx Team**